Product Warranty & After-Sales Support

Warranty

We aspire for you to share our passion for our products. All of the goods we ship have passed our exacting Quality Control examinations. With our warranties, you can be completely worry-free and enjoy an amazing experience with your technology.

The majority of BAXDEAL’s products are covered by the following in-depth product warranties, warranty request procedures, return instructions, repair process, and compensation conditions.

7 Days DOA

Damaged or defective items may be eligible for refund or replacement after review.

RMA Required

Customers must contact support and request RMA authorization before returning an item.

Proof Needed

Clear photos or videos may be required to validate warranty claims.

Dead On Arrival

7 Days DOA Guarantee

Please follow the warranty procedure and get in touch with our customer service team to request an RMA authorization within seven days of delivery if your item arrives damaged or defective.

Once the goods is returned to us, you will either get a full refund or a replacement item at no additional cost to you. We will cover the cost of return postage. Enjoy complete peace of mind knowing that every purchase you make from BAXDEAL carries no risk at all.

Particular Notes

Photo or Video Proof

Before we may consider giving an RMA permission, customers must first send a clear photo or video of the damaged or defective product along with the delivery packaging. To help us locate and validate the problem(s), please make use of adequate illumination and a near to medium distance.

Attachment Size

For the Customer Service Team, attachments must not exceed 2 MB in size. For bigger attachments, send them to Baxdeal.com@gmail.com.

The return shipping fee will be reimbursed based on a legitimate return receipt once BAXDEAL has received the returned item and verified it is defective. For instance, BAXDEAL will provide the buyer a refund of $30 USD if the return shipping cost is $30 USD.

BAXDEAL shall not reimburse the return shipping cost in the event that our technical staff finds the item is not defective. Without a valid RMA return receipt form, refund requests for the cost of return postage will not be honoured.

Returns of products must be shipped using one of BAXDEAL’s authorised shipping options.

When the Guarantee May Be Void

Opening the Device

To try to fix the device, open the body.

Changing Product Parts

Change, eliminate, personalise, or replace any aspect of the product.

Improper Use

Utilise the gadget for purposes other than those for which it was designed.

Continued Use After Failure

Even after a malfunction occurs and further harm is caused, keep using the product.

Special Notes

With the exception of 7 days DOA scenarios, the client is responsible for paying the shipping costs associated with returning the product to us.

By default, BAXDEAL will use Flat Rate Shipping to ship the item back to the buyer. Should the client desire to use a quicker shipment option, the appropriate shipping cost will be charged.

If there is any misuse, the client is solely responsible for and will pay for any and all repairs, accessories, and shipping costs, both ways.

Warranty Request

How to Request a Warranty, Return, Repair, and Refund

Please send a ticket to our customer service team at Baxdeal.com@gmail.com if there is a problem with your item. To reduce any delays, please carefully follow our warranty procedure.

1. Describe the Issue

Give a detailed description of the issue with your item. What took place? By when? What? Kindly provide your order number.

2. Explain Actions Taken

Describe the actions you have already done to address the problem.

3. Provide Item Code

Give the item code that is printed on the outside of the packaging.

4. Send Proof

Provide a clear image or video that demonstrates the defect(s); the images should be shot in well-lit conditions.

Ideally, clean, focused images and movies should be captured in favourable lighting conditions at a near to medium distance. This enables us to locate and confirm the problem(s). We promise to always try our hardest to assist you. We appreciate you supplying all of the above-mentioned information in advance.

Missing Item(s), Wrong Item(s), or Incorrect Package Sent

Before signing for the package, please make sure to properly inspect the contents by opening the package.

To reduce any delays, please carefully follow our warranty procedure for any issues:

  • Provide your order number to our customer service team when contacting them.
  • Please email us a clear photo of the item you received, the exterior packing, and any visible shipping labels.

Potential Solutions

Should an item be absent, we will provide a complimentary replacement during the warranty period.

In the event that the incorrect item is received, you will receive a complete refund or, if available, a replacement item. When we get the returned item, BAXDEAL will determine whether you need to return it and will pay the return shipping costs.

Returns and Compensation Process

The time needed for processing your returned item is outlined in the section below.

Replacement Processing

Upon getting your item back to our warehouse, the processing period for the replaced item will vary from three to six business days, contingent on stock availability.

Refund Processing

Following the receipt of your returned item, the processing time for your refund will be 3-6 business days. The return period after this will vary based on the payment type.

Repair Time

Repair times range from 7 – 14 business days, depending on the item and the manufacturer’s spare part inventory.

Repair Status Updates

You can receive updates on the status of the repairs via email from BAXDEAL’s committed customer service representatives at Baxdeal.com@gmail.com.

Need warranty support?

If your product is damaged, defective, missing items, or you received the wrong package, contact Baxdeal support with your order number.

Contact Us

Send warranty documents

For larger attachments or warranty documents, send your files and order information to Baxdeal customer support.

Baxdeal.com@gmail.com