FAQs

Choose the product you want, add it to your cart, enter your shipping details, select the available payment method, and complete your checkout. After payment confirmation, your order will move to processing.

Orders can only be canceled before the parcel has been processed. If the parcel has already been processed or shipped, cancellation may no longer be available.

Please contact support as soon as possible. Once a parcel has been dispatched, Baxdeal may not be able to modify the shipping address.

Yes. If your question is related to an existing purchase, please include your order number so our support team can review your request faster.

Delivery time depends on your destination, shipping method, product availability, customs clearance, and courier conditions. Estimated delivery times are shown on the Shipping Options page.

A tracking number will be provided after your order has been processed and shipped. In some cases, tracking information may take a few days to update on the courier system.

International shipping updates may be delayed while the parcel is moving between warehouses, airports, customs facilities, and destination-country logistics networks. Please allow extra time for the tracking system to refresh.

You can use the Track Your Parcel page and enter your tracking number to check the latest parcel status.

Baxdeal supports cryptocurrency payment options when available at checkout. Please follow the payment instructions shown during the checkout process.

Your order will move to processing after the payment has been received and confirmed. Confirmation time may depend on the payment method and blockchain network conditions.

Please carefully check the payment amount, wallet address, selected network, order details, and payment deadline before completing the transaction.

Blockchain transactions are usually not reversible after they are sent. Please make sure all payment details are correct before completing your payment.

Customs duties, VAT, import taxes, and local fees are not included in product prices unless clearly stated. These charges may vary depending on the destination country and local customs rules.

Customers are responsible for understanding and following the customs laws and import tax rules of their country. Local customs authorities make the final decision about duties and fees.

In some cases, VAT and customs handling may be processed through the EU IOSS system. However, customs rules may vary, and high-value products may still be reviewed by customs authorities.

Please contact Baxdeal support as soon as possible and provide your order number, a clear description of the issue, and clear photos or videos of the product and packaging.

If your item arrives damaged or defective, you should contact customer support and request RMA authorization within seven days of delivery. After review and return approval, you may be eligible for a replacement or refund.

Yes, it is strongly recommended to record a clear video while opening the sealed parcel. The video can help show the package condition, shipping label, tracking code, product contents, and any visible issue.

After the returned item is received and checked, refund or replacement processing may take several business days. The final refund time may also depend on the payment method.

The warranty may become void if the product is opened for repair, modified, misused, used for unintended purposes, or used after a malfunction in a way that causes further damage.

Yes. For wholesale orders and better pricing, please contact Baxdeal through the support ticket system and share the product details, quantity, and destination.

Yes. Baxdeal can support online stores with dropshipping cooperation for repeated orders and even single-item orders. Please contact support to start the cooperation process.

If you are a supplier, retailer, online seller, or business partner, you can contact Baxdeal and share your cooperation proposal. Our team will review your request.